e-Training for Dogs photo of a dog at a computer

PT205: Working with Difficult Clients

Learn to effectively work with difficult clients. This course teaches creative ways to handle these difficult people by exploring the psychological roots of ten specific behavior patterns that represent normal people at their worst. You will learn how to adapt your responses to these behaviors through a variety of communicative skills that will turn conflict into cooperation. This course will use the text: Brinkman and Kirschner, How To Handle Difficult People with Tact and Skill, McGraw, (1994). Students that successfully complete this course will be knowledgeable in techniques to apply an assortment of interpersonal skills for managing the most difficult clients. We will also use the book: Since Strangling Isn’t An Option by Sandra A. Crowe.

Prerequisites: None

Course Length: 4 one-hour sessions

Course Costs (Register above):

Audit-Live Audit-Recorded For Credit-Live or Recorded
$100.00
$80
$150

Credits: 2*
(*Applies toward certificate programs for students registered in the PDT or PCTS programs. You do not have to be in a certificate program to take this class.)

Course currently not available. Available May 1, 2008.

 

 

 

Steps in Registration:

1. Choose between:
Live—You will speak to the instructor
in an online “classroom” with several
other students. Choose from the
listed times in the Course Registration
box to your left.
OnDemand/Recorded—Watch the
presentation "OnDemand"- at your
own pace. Click on "Recorded Session"
under "Register for Recorded Class" to
your left.

2. Choose between:
For Credit-You will participate fully in
the class with required homework and tests.
You will send in video homework to learn
"hands on" with the instructor examining and providing individualized feedback, attention and assistance on course material.

Audited-You will participate fully in
the class with no required homework or tests.
The instructor will not provide any assistance
out of class such as viewing your videos in
order to be able to give you individualized
feedback.

NOTE: We will be providing Certification for Professional Dog Trainers in the near future (planned for FALL of 2008). This course is worth 3 credits and can be applied to Certifcation once we are approved by the Colorado Department of Higher Education. Only the "For Credit" courses can be applied to Certification.