PT205: Working with Difficult Clients
Learn to effectively work with difficult clients. This course teaches creative ways to handle these difficult people by exploring the psychological roots of ten specific behavior patterns that represent normal people at their worst. You will learn how to adapt your responses to these behaviors through a variety of communicative skills that will turn conflict into cooperation. This course will use the text: Brinkman and Kirschner, How To Handle Difficult People with Tact and Skill, McGraw, (1994). Students that successfully complete this course will be knowledgeable in techniques to apply an assortment of interpersonal skills for managing the most difficult clients. We will also use the book: Since Strangling Isn’t An Option by Sandra A. Crowe.
Prerequisites: None
Course Length:
Course Costs (Register above):
Live—You will speak to the instructor in an online “classroom” with other students. Choose from the listed times in the Course Registration box above.
OnDemand/Recorded—Watch classes "OnDemand"- at your own pace. Click on "OnDemand/Recorded Session" under "Register for Recorded Class" above.
Certification/For Credit-You will participate fully in the class with required homework and tests. You will send in homework (may include video) to learn "hands on" with the instructor examining and providing individualized feedback, attention and assistance on course material.
Audited-You will participate fully in the class with no required homework or tests.
The instructor will not provide any assistance out of class such as viewing your videos in order to be able to give you individualized feedback.
Course currently not available.
